ExecEd Hub: A Scheduler and CRM for Executive Education

An executive education office does not fail at the big things. It fails at small ones, in volume: a session moved and not communicated, a batch whose materials never arrived, an invoice nobody chased. Each is trivial. Fifty programmes of them is not.

The information all exists. It is in email, in a shared drive, and in the memory of two people.

Programmes, batches and a schedule in one place, with a calendar, payment tracking, exportable reports, and role-based access including a view that lets an administrator see the system as another kind of user sees it.

The design decision worth naming is the dashboard. It does not open on totals. It opens on the exceptions: the sessions happening this week, and the materials that were requested and have not arrived.

Fifty active programmes and thirty-nine active batches are on it, and twenty-three people use it.

What it has not done is replace anything. I have no measure of whether it reduced the chasing, and whether a tool becomes the way an office works is not a decision the person who built it gets to make.

A dashboard earns its place by showing what is wrong rather than what exists. Totals are reassuring and useless. Five overdue items with names against them are neither.